FAQS
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@voxor.online.
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Order & Shipping
Q: “How long will it take to receive my order?”
Orders are typically processed within 1-3 business days. Standard domestic shipping takes 3-5 business days. You will receive a tracking link as soon as your order ships.
Q: “Can I change or cancel my order?”
We process orders quickly, but if you need to make a change, please email us at support@voxor.online within 24 hours of placing your order. Once an order has shipped, we cannot make any changes.
Q: “Do you ship internationally?”
Yes! We ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
Products & Care
Q: “How do I clean and care for my VOXOR bath mat?”
To maintain the vibrant design and plush texture, we recommend machine washing your bath mat on a cold, gentle cycle using mild detergent. Tumble dry on low heat or hang it to air dry. Do not use bleach.
Q: “Are your garden accessories weather-resistant?”
Yes, our garden products are designed with durability in mind and are treated to withstand standard outdoor elements. However, to prolong their lifespan, we recommend storing them during extreme weather conditions.
Q: “Are VOXOR designs really exclusive?”
Absolutely. We pride ourselves on being a design-heavy brand. Every pattern and product structure is developed in-house or in exclusive collaboration with our artists. You won't find our designs anywhere else.
Returns & Support
Q: “What is your return policy?”
We offer a 30-day return policy for unused items in their original packaging. Please check our Return Policy page for full details and instructions on how to start a return.
Q: “What if my item arrives damaged?”
We hold our quality control to the highest standards, but accidents in transit happen. If your item arrives damaged, please email us immediately at support@voxor.online with photos of the item and the packaging, and we will send a replacement right away.